SouthXchange logo
SouthXchange logo

All collections

I canceled an order but coins were not returned to me. Why?

When you place an order coins are not taken from you. They remain in your account until the order executes, i.e. until there is a trade. Note: You will see the balance move from "available" to "in orders", but that is simply a visual aid and there are no real movements in your account.

If you cancel a pending order there is nothing to be returned because nothing was taken in the first place. If you cancel a partially executed order then the executed portion is already gone and cannot be returned.

Was this article helpful?