I deposited coin X in a deposit address of coin Y. Can I recover the coins?Updated a year ago
It depends on the coins involved. In some cases, the coins are lost. In other cases, we can recover them. You should create a support ticket and we will look into it. Please keep in mind that the recovery process will take a very long time (months), so please be very patient. You must understand that this is a courtesy service. We have no obligation whatsoever in successfully recover the coins. Flooding the support channel with messages about the recovery process will not help in any way. Also please be aware that if recovery is successful there will be a recovery fee charged that will depend on the amount of work involved in the recovery and it will be deducted directly from your deposit. If recovery is not successful then nothing will be charged.