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<span id="isPasted" style="color: rgb(24, 50, 71); font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">It depends on the coins involved. In some cases, the coins are lost. In other cases, we can recover them. You should create a support ticket and we will look into it. Please keep in mind that the recovery process will take a very long time (months), so please be very patient. You must understand that this is a courtesy service. We have no obligation whatsoever in successfully recover the coins. Flooding the support channel with messages about the recovery process will not help in any way.&#xA0;<strong style="box-sizing: border-box; font-weight: bold; color: rgb(24, 50, 71); font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Also please be aware that if recovery is successful there will be a recovery fee charged that will depend on the amount of work involved in the recovery and it will be deducted directly from your deposit<span style="color: rgb(24, 50, 71); font-family: &quot;Source Sans Pro&quot;, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. If recovery is not successful then nothing will be charged.

It depends on the coins involved. In some cases, the coins are lost. In other cases, we can recover them. You should create a support ticket and we will look into it. Please keep in mind that the recovery process will take a very long time (months),

I deposited coin X in a deposit address of coin Y. Can I recover the coins?

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SouthXchange Coin

New withdrawal maximum limit

New UI is now the main landing page

Important update regarding SouthXchange

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Why can't I withdraw? What are "Holds"?

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Why is my BTC withdrawal taking long to confirm in the network?

What is the Lightning Network?

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I tried to buy or sell coins but I didn't receive any coins or received less than expected. Why?

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I canceled an order but coins were not returned to me. Why?

What is the minimum allowed amount for an order?

I deposited coin X in a deposit address of coin Y. Can I recover the coins?Updated 2 years ago